Syrus Global’s Listen Up service is so much more than a traditional whistleblower hotline service.

Skilled Listeners
All of our domestic Listeners have earned Master's degrees in social work, counseling, psychology, or a related specialty. They are empathetic individuals who really care about seeking the truth. They also know how to get the salient facts, separate fact from emotion, and probe for core issues.

We prepare our Listeners to handle sensitive Client issues through ongoing training programs that bolster their skills in listening, probing, documenting, and maintaining confidentiality. Before a new Listener is ever permitted to handle calls independently, they are made to shadow experienced staff members for a minimum of two months.

We also train our Listeners to understand your unique needs as a Listen Up client. We make sure that our Listeners are oriented to every account and case category through the use of New Client introduction sessions, governance workshops, ongoing systems training programs, and on-screen client-specific job aids. We encourage our Listeners to nurture effective and unscripted two-way dialogues. The result is a talented Listener who elicits and records critical assessments.

Highest Confidentiality
All aspects of the Listen Up business model are built around confidentiality. Our processes and our people are all driven by a commitment to discreet communication. The fear of subtle or delayed retaliation can be the difference between someone speaking up or deciding to keep quiet about an important issue. Assuring anonymity and confidentiality to those who seek it is essential to motivating your personnel to make that sensitive phone call, web submission, or letter in the first place.

Syrus Global does not track the originating phone number, IP address, or city stamp of an information submission. Web submissions come to us after encryption, so that we never know their origin. It is not our practice to request a submitter's name. More importantly, when anonymity is essential for divulging serious reports, we remove inadvertent identity clues prior to providing case reports to Clients. In addition, we never reveal case numbers or divulge case information. Because of this unwavering level of protection, we are able to obtain important information that other mechanisms and other providers have no chance of uncovering and delivering to you.

Multiple Submission Methods

Your personnel can pick up the phone
A robust two-way dialogue is the best way to elicit good information. That's why we'll establish a toll-free hotline available 24/7/365 so that your employees, clients, vendors, and other interested parties can report wrongdoing safely. A 7-character case number is provided to each caller, allowing for ongoing dialog about the topic between the submitter and management.

Your personnel can visit a Listen Up reporting website.
Employees can conveniently share information online via our online reporting feature. We accept submissions in a free-text format. All web submissions are encrypted. As with phone submissions, the submitter will receive a 7-character case number for future on-line or phone reference purposes.

Your personnel can mail us a letter.
Some people prefer writing a letter and mailing it to Listen Up's post office box, even though it prevents two-way dialogue and the ability to follow-up. Our staff will receive and enter the case information, and then initiate our Listen Up case activity process like that for any other submission.

Your personnel can walk in your office or contact you.
Our direct entry option in the Listen Up Case Management system invites you and your colleagues to directly input cases that “walk through your door”.

Case Management System
With unprecedented access to real-time metrics, you’ll instantly and effortlessly see what’s going on, so you can respond accordingly:

• Drillable summary reports
• Distribution of cases by category
• Case significance levels (high, medium, low)
• Management access and response timing
• Submitter follow-ups, and response availability
• Caseload management reports
• Cases by region, business unit, department, brand, school, etc.

Listen Up case metrics provide you the flexibility and control that no other ethics reporting / helpline provide. The Listen Up case management system makes it easy for you to be proactive. You’ll be armed with the ability to perform free-form searches and drill into details by case category, geographically, by significance level, and any number of other key parameters. Our metrics will keep you alert for high-risk issues, as well as any trends that might require corrective action.

You can log onto your personal My Listen Up dashboard to review case diaries, offer timely responses, manage resolution, view metrics, and spot trends, all in one place. You'll be in charge of driving case access permissions and distribution rules. You'll also be able to designate the personnel who should receive case activity and action alerts.

Information Security & Technology
Our applications are hosted on a redundant fiber-optic connection to a load-balanced server cluster, also known as a web farm. We employ triple-geographic redundancy with power backup in case of physical site failure.

Because we have in place redundant systems and a thorough disaster recovery plan, our clients can rest assured that their information will always be secure and available. Listen Up deploys physical storage devices on mirrored sets to guarantee access availability. Our servers are also deployed in load balanced "multiples" (more than one machine) with transparent automatic "fail-over" should a server fail.

We maintain hot-standby servers both locally (to the production environment), and in separate, geographically diverse locations. Application code and data are replicated to standby servers in near real-time. Depending on the situation, our disaster recovery plan involves either an automatic fail-over to standby servers within the current production environment, or switching the production environment to another location.

"An angry man is again angry with himself when he returns to reason."
Publilius Syrus
100 B.C.