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Hotline Service Provider
Syrus Global provides fraud hotlines, ethics helplines, confidential and anonymous employee reporting services and case management systems.
Listen Up is our highly effective and comprehensive ethics reporting program. It includes all facets of a whistleblower hotline -- and more.
Creating and nurturing a culture of principled decision-making requires a whole host of things, but none is more essential than providing your employees, partners, and in fact all your shareholders an easy way to speak up about acts that run counter to your code of conduct.
As a full-service ethics hotline provider, Syrus Global offers the following key solutions:
1. Thoughtful Planning of Your Hotline Processes
We develop a road map with you:
- Consultative implementation and program design
- Assessment of an existing hotline program, or starting fresh
- Tailored to your size, history, and specific needs
2. Receipt of Your Ethics Reports
We obtain relevant information:
- Toll-free domestic and international calls, answered by highly skilled, Masters' degreed Listeners every day of the year
- Web submission sites cater to the submitter - choose our standard submission site or customize your own
- Letters received at a secure post office box
- Submitters may be completely anonymous and confidential, or identified
3. Helpline and Two-Way Anonymous Dialogue
We facilitate important conversations:
- Answers to specific values or code-of-conduct questions
- Resolution of ethical dilemmas
4. Case Management System
We make it easy to handle issues:
- Intuitive functionality, Tailored to your organization
- Built-in notifications and alerts
- Case actions tracked for a full audit trail - from intake to resolution
- web-based, software-as-service
5. Metrics & Analytics
We transform data into actionable information:
- Real-time report generation online, anytime
- Choose from a menu of metrics that matter — or create your own
- Drill into reports to view details
- Spot trends and predict your next problem
6. Insightful Reports
We put you in a position to be proactive:
- Board-quality charts and graphs
- Slice data by region, by type of issue, or by any classification you choose
7. Publicity
We help you communicate about the Listen Up service:
- Raise awareness, so that hotline will be utilized
- Identify a variety of ways to publicize the availability of Listen Up
- Provide starter content - from posters to quick pick-up cards to brochures to email blasts
Choose the entire A-to-Z package of services above, or select only those pieces and parts which apply to you. We serve clients with all levels of needs.
We dial the service up for large, complex companies, and we provide high-value basics to
small organizations.
Our no-nonsense approach to obtaining the best information from employees and vendors is coupled with an innovative case management system. Together, these key aspects of Listen Up bring you reliable and effective ethics reporting and helpline services. While many employee hotlines or tiplines only pay lip service to obtaining quality employee feedback, Listen Up takes its mission seriously, focusing on quality and effectiveness every step of the way.
Organizations which have a trusted way to hear both good news and bad news from employees and partners, and which have systematic processes to take optimal action on what they hear, will improve their probability of success.
Contact us for a live demo, or for more information
"It's no profit to have learned well if you neglect to do well."
Publilius Syrus
100 B.C.
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