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Ethics Employee Reporting, Helpline, and Case Management Solutions
Listen Up includes all facets of a comprehensive employee and vendor feedback program:
1. Thoughtful Planning
We develop a road map with the client:
- Consultative implementation and program design
- Thorough dialog and discussion
- Metrics designed to meet specific needs
2. Report Receipt
We obtain relevant information:
- Toll-free domestic and international calls, answered by highly skilled, Masters' degreed Listeners every day of the year
- Web submission sites cater to the submitter - choose our standard submission site or customize your own
- Letters received at a secure post office box
- Submitters may be completely anonymous and confidential, or identified
3. Helpline
We facilitate important conversations:
- Answers to specific values or code-of-conduct questions
- Resolution of ethical dilemmas
4. Case Management
We make it easy to handle issues:
- Our innovative systems are readily tailored to your organization
- Built-in processes and alerts
- Case actions tracked for a full audit trail
5. Metrics & Analytics
We transform data into actionable information:
- Choose from a menu of metrics that matter — or create your own
- Drill into reports to view details
- Spot trends and predict your next problem
- Real-time report generation available online anytime
6. Insightful Reports
We put you in a position to be proactive:
- Board-quality charts and graphs
- Slice data by region, by type of issue, or by any classification you choose
Choose the entire A-to-Z package of services above, or select only those pieces and parts which apply to you. We serve clients with all levels of needs.
We dial the service up for large, complex companies, and we provide high-value basics to
small organizations.
Our no-nonsense approach to obtaining the best information from employees and vendors is coupled with an innovative case management system. Together, these key aspects of Listen Up bring you reliable and effective ethics reporting and helpline services. While many employee hotlines or tiplines only pay lip service to obtaining quality employee feedback, Listen Up takes its mission seriously, focusing on quality and effectiveness every step of the way.
Organizations which have a trusted way to hear both good news and bad news from employees and partners, and which have systematic processes to take optimal action on what they hear, will improve their probability of success.
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"A suspicious mind always looks on the black side of things."
Publilius Syrus
100 B.C.
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