In order to be the most proactive ethics reporting solution available today, we employ active listening.

Other so-called “hotlines” take a reactive approach by standing by to receive reports and pass those reports on to the client. They typically employ call center staff who read from scripts when taking calls. The result is basic reports with who-what-where information, which get categorized into colorful pie charts at the end of each month or quarter.

Listen Up takes a radically different approach. Our goal is to first deter, and second to detect values violations. This helps clients incorporate professional responsibility and personal accountability into their overall business culture.

Active Listening is Key #1 to Being Proactive
We start by hiring Listeners with the skill and training to have meaningful dialog with all levels of employees – from the warehouse to the executive suite. Whether the call is to report wrongdoing or to seek help with an ethical dilemma, our Listeners are able to probe for a full set of facts so that they take maximum advantage of the opportunity.

With Master's degrees in areas such as social work, psychology and psychiatry-related fields, Listeners separate fact from emotion and probe for relevant information. They are unscripted, yet have the advantage of on-screen job aids unique to each client guiding them to address issues which are important to cover on each call.

The quality of the Listeners themselves, the processes employed, and the tools at their fingertips --- all contribute to gleaning important and relevant information.

Online Submission Forms
Listen Up lowers the barriers to honesty by making the online submission process as easy and inviting as possible. Conversely, most traditional hotline services force your personnel to fill out online forms containing an endless array of drop-down boxes, radio buttons, and checkmark boxes that must be filled out before a person can submit their crucial information. The result is a high rate of attrition among those individuals who begin to report wrongdoing, but then get frustrated by the form itself.

We are able to get the information, and put it into rich database format for you without burdening the submitter. At Syrus Global, we invite your personnel to tell the story the way they want to tell it, by providing an easy-to-use form with only 2 'required' fields, as well as unlimited space for them to tell their story.

Our online forms reduce submitter abandonment rates and bring you the best possible information because they enable submitters to:

• Report information quickly and easily
• Review management responses to know that action is being taken and add new information to their case as the investigation continues, without revealing their identity
• Make their submissions in multiple languages and enjoy quick translation
• Observe absolutely no evidence of employer presence, so submitters can trust that their anonymity will be protected

Comprehensive Reporting
When we receive sensitive information about your company, we will deliver a message noting that a detailed case report has been released to those recipients you designate. This will be done through a secure, hosted database. You might choose to distribute the report based on your organizational structure, the type of problem, or the level of risk.

Foreign Language Capabilities
Phone
Listen Up provides real-time interpretation services for phone calls in over 160 languages. We use skilled interpreters and will translate your management responses to foreign-language submitters.. We can arrange shared or dedicated toll-free access to our Listeners for your organization's international locations, as well a number of other arrangements to simplify phone access for international callers.

Ask us about our foreign local listening capabilities in England, Germany, China and South Africa.

Web
The Listen Up reporting site enables submitters to provide information to Listen Up in their native language. Listen Up translators will convert the written submission into English, while retaining the original submission text. Our translators use a multi-pass proofreading quality control protocol to ensure transcription accuracy. We are also prepared to translate management responses, enabling submitters to review any information provided by management in their native language.

Letter
As with all Web submissions, letter submissions authored in any foreign language will be translated into English for submission to your designated management contacts via the same method as web submissions.

"Any plan is bad which is incapable of modification."
Publilius Syrus
100 B.C.