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Listen Up Ethics Case Management Solution
Knowledge is power when it is actionable.
- Finding out about wrongdoing is a great start.
- But unless you employ intelligent processes to act on the information, just knowing has limited value.
What Is It?
Listen Up’s Ethics Case Management Solution is proprietary tracking and analysis software. It is provided at no charge along with our active listening and other intake services; it is also sold separately.
How Is It Deployed?
Our Case Management system is typically employed on an “ASP” (Application Service Provider) basis. Should you desire to house our application and your data on your own servers, we can accommodate such a request for an extra fee.
What Does It Do?
We go significantly above and beyond just organizing your ethics case data into a logical database. Because of our innovative and proactive approach, the Listen Up case management system lets you work the data to essentially predict your next problem.
Let’s examine some of the many Listen Up features which set us apart:
- System architecture allows user access restrictions by individual case, by level of case detail, by significance of case, by category of case, etc.
- Best practices await you on every corner in the Listen Up case management system, from the checks and balances built into the review process, to complete audit trails
- Auto-notifications, set according to your specification, lead your users directly to the case activity requiring action
- You choose your landing page – perhaps it is “My Cases” if you handle cases; perhaps it is a drillable “Summary Case Report” if you are an overseer, such as a director
- The Listen Up case management system flexes to match your organizational structure and the way you like to work, whether you’re a large ethics and business conduct department, or a one-man band
- Direct Entry – you and your colleagues may directly enter issues into your Listen Up database which you become aware of, putting all your ethics cases in a single, searchable, place
- Grant Access – allow an investigator, legal advisor, or other expert to access a single case diary, with case rights as determined by you
- Pictures, Analytics and Metrics – you dream it, the Listen Up case management system delivers professional charts, tables and graphs instantly; you customize titles and the like to your preferences
- Search – our free-form search capability allows you to be creative; confirm a hunch, look for trends, or use your data to support key ethics initiatives
- Intuitive Navigation – users find what they need quickly, take the action desired, and use the sophistication of the system without being bogged down
Because it is a serious and substantial approach to handling issues, having our disciplined case management process in place lets employees and vendors know that unethical conduct will not be tolerated.
You will spend time on things that matter, rather than on the mechanics of “hotline” management. A tool this nice makes you look even better than you are.
"Count not him among your friends who will retail your privacies to the world."
Publilius Syrus
100 B.C.
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